The TalentCards Account Owner is the person who originally registered for the account, and the only one with permission to remove it or make someone else the Account Owner.
For the transfer, the user that the ownership will be transferred to must be an Admin user with Update permissions. You can find more information on how to promote users to admins in this guide: How to promote users to administrators.
If you are not able to upgrade a user to admin, the user has probably registered for another portal with the same email. You can read more about this here: Why can't I promote a user to admin.
To transfer account ownership, you have to contact the TalentCards support team. Please follow the instructions according to your case:
A. The Account Owner is a member of your organization
Send us a written request to transfer ownership to another Admin.
The message has to be sent directly from the current Account Owner's email address, and it must include the full name of the new Account Owner.
B. The Account Owner has left the company
A member of your organization with the same corporate email must send us a request.
The message has to be sent to both the old and the new Account Owner, and it must include the full name of the new Account Owner. We allow five working days for objections. After that period is over, we conclude the process and the ownership is transferred.
C. The Account Owner has left the company, and you don’t have the same corporate email
Send us a written request.
The message has to be sent to both the old and the new Account Owner, and include the full name of the new Account Owner. We require a copy of the front side of the account credit card for data verification. We allow five working days for objections. After that period is over, we conclude the process and the ownership is transferred.
In case there is an objection by the old Account Owner and the credit card also belongs to them, you (i.e., the requesting party) have two options before we can proceed with the transfer:
Update the account credit card information.
Send us a legal document to verify that the new Account Owner is the one who owns the portal and pays for the subscription.